Refund Policy

Order payments are one-time purchases for digital beauty services delivered online by Umox Beauty. Refunds are reviewed case by case and are not automatically guaranteed in every situation.

UMOX Beauty provides personalized digital beauty guides, reports and AI-assisted beauty consultation services directly to customers. Revenue from these services supports the ongoing delivery, improvement and operation of our digital services.

Refund requests are reviewed according to the operator's policy, payment processor rules, transaction records, and the circumstances of the request.

Where appropriate, the operator may issue a full or partial refund for reasons such as duplicate payments, technical processing errors, unauthorized transactions, failure to deliver the purchased service within the stated delivery window, or other exceptional cases.

Refund requests may be submitted through our Contact page. Please include the email address used for the payment and the approximate payment date, amount, and order reference.

Approved refunds are sent back to the original payment method whenever the payment processor allows it, and refund timing may depend on the card issuer or payment provider.

Questions about refunds should be directed to yzyzoey19960105@outlook.com or through the contact page.